Help Desk

Welcome to the Office of Information Technology Webpage

Helpdesk Policy & Procedure

MVSU Email & Computer Account Wi-Fi Login Instructions

The Office of Information Technology is the primary provider of on-campus technical information services at Mississippi Valley State University. We are responsible for the following:

  1. Campus-wide networking
  2. Email
  3. Network security
  4. PC Computing
  5. Wireless networking
  6. Webcast services
  7. Virus protection
  8. Telephone service
  9. Help Desk/Service Desk
     

Department Mission

The mission of the Office of Information Technology is to provide technology leadership to the entire University by providing state-of-the-art technology infrastructure and institutional technology systems that support and enhance successful student learning outcomes, research, and, institutional effectiveness.

Mississippi Valley State University Information Technology Department Help Desk Procedures

The Office of Information Technology (IT) is responsible for the network infrastructure, telephone, and wireless-phone communications.  IT is also responsible for the University’s Enterprise Resource Programs. This office also supports academic, email and, enterprise software systems.  Help Desk support is available at the Mississippi Valley State University Information Technology Department in the Annex I Building from  8:00 a.m. until 5:00 p.m. Monday through Thursday and 8:00 a.m. until 4:00 p.m. on Friday. The following services and support are available from the helpdesk including (but are not limited to) email setup, domain account setup, work orders for computers, internet, software installations, network server, cable, and, other technical problems on the University Campus. The following services may be requested by sending an email to helpdesk@mvsu.edu.

Technicians are dispatched every morning with assigned work orders.

Mississippi Valley State University Office of Information Technology values the security and privacy of the information concerning the University and its employees.

Priority List and Dispatch procedures are as follows:

  1. President’s Office (immediately)
  2. Network Server problems technicians are dispatched immediately
  3. For Internet problems, our technicians can log in remotely to check and see if the customers’ computers are online at that time or they can check to see if something else is going on with the device.
  4. Email and Domain problems are resolved right away
  5. Email password resets are done immediately.
  6. Domain password resets are done immediately.
  7. Creations of email accounts are done immediately.
  8. Customers with software installed issues create a work order and a technician is dispatched accordingly.
  9. Work orders have assigned numbers and the technicians follow them according to the order the work order was received.

Mississippi Valley State University Technology Team:

Vice President: Dameon A. Shaw, MBA, CFRM, CAP
Secretary: Ms. Debra Boyd
Assistant Director/Application Manager: Ms. Carmela Staten
Network Manager: Mr. Steven Pitchford
Network Service Technician: Brian Phillips
Information Technology Specialist: Mrs. Jamese Young
Programmer: Ms. Carrissa Pruitt
Project Manager: Shanae Curry
Webmaster: Vacant
Computer Technician:  Terrance Mason

Our Goals:
The Information Technology Department's Goal is to provide quality customer service to the university community and guests

  1. To ensure the campus technology runs efficiently and all technical issues are handled expeditiously.
  2. Give quality service and exceed expectations for the faculty, staff, and students.
  3.  Technology above the rest

Technology Problems on Campus:

  1. The computer won’t start
  2. Computer running slow
  3. Internet not working
  4. Phone not working
  5. Forgotten password for domain and email
  6. Trying to get information from one computer to another
  7. L-Drive not showing up or working
  8. Need software installed on computers
  9. Computer labs setup
  10. Forgotten Banner Passwords